Proctorio is an online proctor tool integrated into Canvas quizzes that is designed to make taking proctored quizzes and exams easier and more convenient for students.
Proctorio is a Chrome browser extension you install
Proctorio could require the use of a screen recording, webcam, and microphone (internal or external)
You may be asked to show a photo ID; you can use either a valid drivers license or passport
Only your professor and school admins have access to recordings
You will know ahead of time if your course is using Proctorio
How does Proctorio work?
You access Proctorio through Canvas. Proctorio uses the Internet and your computer’s webcam and microphone to monitor your activity during quizzes. If your computer doesn’t have a webcam or microphone or the ability to access the Internet, you will need to use a different computer with these capabilities.
Does Proctorio comply with the school student conduct policy and accreditation standards?
Yes. The Northwest Commission on Colleges and Universities accreditation standards (standard 2D-14) require that online quizzes/exams be completed by students in a manner that complies with the School of Nursing (SoN) Student Conduct Policy. This service provides a fair testing environment.
Proctorio prevents students from opening web pages or copying and pasting during quizzes. Those who ignore the Student Conduct Policy are not rewarded with higher scores than students who comply with the policy.
I am a PhD student. Does this apply to me?
Please check the Canvas course home page or with your instructor. You will use Proctorio if you happen to be taking a course in the School of Nursing in which exams or quizzes are proctored remotely.
How will I learn how to use Proctorio?
There is very little to learn to use Proctorio because it is integrated into Canvas quizzes. All Canvas courses that use Canvas quizzes will provide a practice quiz, student instructions, and frequently asked questions. When taking the practice quiz, the student will see system diagnostics that confirm the adequate performance of the webcam, microphone and Internet connection. When you are in a Canvas course with Proctorio enabled, the Proctorio Student Support becomes available.
If my online quiz requires proctoring, what will I need?
Students will need a webcam and a microphone (internal or USB), their ID (student ID or government-issued), the Chrome browser with the Proctorio extension, and a quiet, private location with a reliable Internet connection. If you do not have a laptop, microphone or webcam, please borrow one before your quiz.
Where can I borrow a laptop?
The UW STF Technology Loan Program loans laptops for short durations. Be sure to check out a laptop a week before the quiz so you can be sure it will work for you by completing the practice quiz in the course. Most laptops have a webcam and microphone and are able to access the Internet, but check the one you borrowed before your quiz or exam to be sure.
Laptop availability, especially at the end of each academic quarter, is not guaranteed.
If I need a quiet space on campus, where should I go?
Study rooms can be reserved in the Health Science Library and other campus libraries.
What information does Proctorio collect from students?
Proctorio will use a webcam to capture the ID the student shows, the student’s face, desktop, and audio during the quiz. The recording of the quiz experience is available only to the instructor, teaching assistant (TA) and some School of Nursing Canvas administrators. Student privacy and FERPA compliance are assured. Proctorio does not employ external human proctors to monitor the student while taking the quiz.
See FERPA information at http://www.washington.edu/students/reg/ferpa.html. For more information, contact Patrick Tufford, Director of Student and Academic Services, at firstname.lastname@example.org or contact the UW Registrar’s office at email@example.com or 206.543.5378.
What if I have a technical problem?
Proctorio offers 24/7 live support via phone, email, and chat. Chat can be accessed in the quiz page by clicking the gray shield icon in the top right corner of the screen, next to your URL bar, then click Live Chat. Support is available by phone at 480.428.4089 and 866.948.9248, and by email at firstname.lastname@example.org.
Please have these phone numbers available during a proctored quiz. Students are encouraged to call or chat with Proctorio support if needed. There is no penalty for doing so during the quiz.
What about accessibility and students with special needs?
Proctorio is VPAT certified and 508 compliant and fully accessible to students with special needs. Proctorio has a built-in screen reader and works with other screen readers.
Who ultimately determines if cheating has occurred?
Just like a traditional in-person quiz, cheating is determined by the instructor or teaching assistant (TA) after reviewing the recording of the quiz experience. The instructor or TA will contact the student if there are any concerns
I use a Mac. How do I turn off pop-up notifications of email, etc?
Mac users are advised to turn off pop-up notifications as described by Apple Support.
What is a Chrome browser extension?
An extension is a small program that modifies the Chrome web browser and not your computer. It enhances the function of the Chrome web browser. For example, it allows the Proctorio Help Icon to operate and for Proctorio to function in Canvas. Nothing is installed on your computer.
Can my instructor or Proctorio see files on my computer or my browsing history?
Only an instructor can see the recording of what the student views during the Canvas quiz. No other files or web sites are visible to the instructor nor to Proctorio. In addition, all student information collected during an exam is fully encrypted.